FAQ’s

You can make payments through our secure online portal, accepting credit/debit cards, net banking, PayPal, or offline through checks. An invoice will be provided upon completion of the service.

Payment is typically received after the service is completed. You will receive an invoice accompanying the finalized work.

We prioritize the confidentiality of client information and case records. A signed agreement ensures the confidentiality of all client-related data. Our security measures include secure file uploads, firewall, intranet-based email access, restricted access, secure FTP support, and access controls for file servers.

Yes, you will receive confirmation, generally on the following day, acknowledging the receipt of your file.

Certainly. The relevant Bates number(s) can be referenced in the summary, as it is a standard inclusion in our chronology/summary.

es, we can work with Case Management Systems such as Needles or TrialWorks. We are also adept at summarizing and entering information into fact and issue management software like CaseMap.

If the chronology was delivered in Word format, we can add additional records. If in PDF format with Bookmarks or Hotlinks, additional time and expense may be involved.

Transfer files from the CD to the hard drive, then directly to our server.

ur highly trained physicians, both from India and abroad, possess extensive clinical experience, with many having over 20+ years in their respective fields.

Yes, before proceeding, we provide a detailed work plan, cost estimate, and delivery date. Approval is sought before initiating the work.

Upload files through our website using the “Upload New Case” button. The secure, HIPAA-compliant portal accepts DOC, XLS, PDF, JPG, TIF, ZIP, and SIT formats.

Our normal turnaround time for a medical record review is 1 week, and no expedite fee is charged.